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  • If I receive a faulty/damaged packaged product from BooksBay, what should I do in that case?

    • Extensive quality checks are done during the packaging and shipping process for our customers. In any case, if anything improper is found with the delivered products by BooksBay you can contact our customer service and they will be more than happy to assist you reach a resolution. If the products received by you are faulty, damaged, incorrect, or tampered with, you are requested to send the pictures of the received package to “email” as soon as you open it (Within 48 hours of receipt). Our customer service will determine whether it is a genuine request and the product has not been tampered with after which the customers would have to return the products in their original packaging. Once we receive the damaged packet, we will ship a duplicate order to you. In case the required product is out of stock, a full refund will be initiated to the original mode of payment. Additionally, we offer a 100% money-back guarantee on all defective, inaccurate, and damaged goods.
  • If I have to return the product ordered from BooksBay, how can I do that?

    • If you wish to return the products ordered by you, you can write to us on our “email” or contact our customer service regarding the same within 48 hours of accepting the order. You can easily return the shipment if it is unopened for a refund of the same amount. However, we regret to inform you that we would not be able to reimburse you for the shipping charges spent by you.