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Hug Your Customers

Hug Your Customers


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About the Book

Revised and updated for the first time since original publication!

Here is the 200,000-copy staple, praised by Warren Buffett as a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world.

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
About the Author: Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.


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Product Details
  • ISBN-13: 9781401300340
  • Publisher: Hyperion Books
  • Publisher Imprint: Hyperion Books
  • Depth: 25
  • Height: 218 mm
  • No of Pages: 302
  • Series Title: English
  • Sub Title: Still the Proven Way to Personalize Sales and Achieve Astounding Results
  • Width: 147 mm
  • ISBN-10: 1401300340
  • Publisher Date: 11 Jun 2003
  • Binding: Hardback
  • Edition: 1
  • Language: English
  • Returnable: Y
  • Spine Width: 25 mm
  • Weight: 471 gr


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    BoxerLover2 - 5 Days ago
    A Thrilling But Totally Believable Murder Mystery

    Read this in one evening. I had planned to do other things with my day, but it was impossible to put down. Every time I tried, I was drawn back to it in less than 5 minutes. I sobbed my eyes out the entire last 100 pages. Highly recommend!

    BoxerLover2 - 5 Days ago
    A Thrilling But Totally Believable Murder Mystery

    Read this in one evening. I had planned to do other things with my day, but it was impossible to put down. Every time I tried, I was drawn back to it in less than 5 minutes. I sobbed my eyes out the entire last 100 pages. Highly recommend!


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